Support & Services

The Physician Office System Program (POSP) provides services and support to physicians and clinics throughout the transition process.

Your Change Management Advisor (CMA) will work with you to develop a Change Management Plan that will identify the specific services that will provide your clinic with the greatest support and value. These services may be delivered by POSP resources, your vendor and the data migration provider.

A "required" service means that your CMA must obtain documentation of the activity, regardless of whether the resulting deliverable was developed through POSP or independently by the clinic. These required services are considered essential to mitigate risks associated with regulatory non-compliance and unsuccessful information management and information technology (IM/IT) implementation projects.

An "optional" service must be documented in your Change Management Plan and pre-approved by POSP for reimbursement.

Portfolio coordinators, also known as PCs, are your dedicated resource through the implementation process. They ensure that services provided by key stakeholders, such as the QSPs, the data migration vendor, Alberta Health and Wellness and Alberta Health Services are coordinated and implemented.

The POSP Peer to Peer program provides physicians, clinicians and other clinic members with support and professional development on vendor specific EMR functionality, offering their unique expertise and experience in using an EMR.